DELIVERY

 

We reserve the right to review and amend these conditions from time to time. The use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales. Any dispute arising out of such use will be resolved under English Law. By using this website service you agree to these terms and conditions of website use. The terms and conditions below apply to all orders placed using our website.

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All our deliveries are COVID safe and can be completely contact free. 

 

DELIVERY COSTS

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Free to collect from Cranborne (please note we do not have a shop on site, and only offer collection on pre-ordered items)

£2.95 Local delivery (to BH, DT and SP1- SP9 postcodes only)

£9.95 for Nationwide UK Delivery. 

 

For transparency we feel it is better to charge the actual delivery cost rather than add it as a hidden cost of the cheese.

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CHRISTMAS DELIVERIES

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Last order date for Christmas orders is 13th December. 

Last deliveries will be made by 20th December. ​

 

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SHIPPING, REFUNDS AND CANCELLATIONS

 

Our products are perishable, so we are unable to accept order cancellations after products have been despatched. We are happy to ship orders to any destination in the UK.

 

All orders for Mainland UK are despatched Monday – Thursday using a next day delivery service to ensure that they arrive with you in the best possible condition.

 

We charge a Fixed Rate of £9.95 / order which will cover all packaging and shipping costs. 

 

For Scottish Highlands and Islands, please call us on 01258 446177 to confirm the Delivery Cost, it may be more.

 

Deliveries are made between 8 am and 6 pm, Every effort is made to ensure that the delivery is made on the day requested, however due to circumstances beyond our control (floods, snow, breakdowns etc) we reserve the right to deliver the following day.  Please allow 3 working days for delivery.

 

You must inspect the goods on delivery. If the goods are delivered damaged (or not delivered) you must contact us by e-mail (enquiries@thebookandbucketcheesecompany.co.uk) within three days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged, before delivery. You must give us (and the carrier) a fair chance to inspect the damaged goods.

 

Any questions about your order, please call us on 01258 446177 or email us at enquiries@thebookandbucketcheesecompany.co.uk

 

As our products are perishable, all parcels must be signed for. If you think you might be out when the postman calls, please include full delivery instructions such as ‘leave in the shed/ porch/ with a neighbour’. In the unlikely event of an order falling short of your expectations in any way, please do get in touch with us to discuss by emailing enquiries@thebookandbucketcheesecompany.co.uk

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For our full Terms & Conditions - click here.

For our Privacy Policy - click here.

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